Support

Report a problem from the app

The quickest way is from NoteWings itself: open “Settings”, then “Feedback”, and choose “Report a problem” or “Suggest an idea”. Your mail app opens with the app version, device model and language already filled in, which helps us find the cause. Your notes and photos are not included.

If a card got something wrong, tell us what the picture said and what NoteWings made of it. A screenshot of the card helps.

Common questions

New screenshots don’t show up in my Inbox

Check that NoteWings has access to your photos in the iOS Settings app, under NoteWings, then Photos. Also check which pictures you chose to send to the Inbox in NoteWings settings. If you gave access to selected photos only, NoteWings can only see those.

A date or to-do on a card is wrong

NoteWings reads text automatically and sometimes misreads it. You can edit the card before sending it to Calendar or Reminders. Please report it so we can improve recognition.

My notes don’t appear on my other device

Make sure you are signed in to the same Apple Account on both devices and that iCloud is turned on for NoteWings in iOS Settings under your name, then iCloud. Syncing can take a few minutes, and happens faster on Wi-Fi.

How do I cancel or restore a subscription?

Subscriptions are managed by Apple. To cancel, open the Settings app on your iPhone, tap your name, then Subscriptions. To restore a purchase on a new device, open the NoteWings Pro screen in the app and tap “Restore Purchases”.

How do I delete all my data?

In NoteWings, open “Settings” and choose “Delete All My Data”. This removes your notes from the device and, if iCloud sync is on, from your iCloud. Your photos stay in your library. See the Privacy Policy for details.